Privacy policy

Last updated: June 8, 2026

Marley operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience. These services are referred to in this Privacy Policy as the “Services.” Marley is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

Age Restrictions

Our Services are intended only for customers who are of legal age to purchase smoking accessories in their jurisdiction. By using this website or purchasing from Marley, you confirm that you meet the legal age requirements applicable in your location. We do not knowingly collect personal information from individuals who are under the legal age required to purchase our products.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details: including your name, billing address, shipping address, phone number, and email address.
  • Financial and payment information: including payment card details, transaction details, payment confirmation, and other payment-related information. Payment processing is handled through Shopify and approved payment providers.
  • Account information: including your username, password, preferences, settings, and account-related details.
  • Transaction information: including products you view, add to cart, purchase, return, exchange, or cancel, as well as your order history.
  • Communications with us: including information you provide when contacting customer support or submitting inquiries.
  • Device information: including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information: including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, use the Services, or communicate with us.
  • Automatically through the Services, including through cookies, pixels, analytics tools, and similar technologies.
  • From service providers that help us operate the website, process orders, provide payment services, deliver products, support customer service, and improve the Services.
  • From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Marley and the Services, we may use your personal information for the following purposes:

Providing, Tailoring, and Improving the Services

We use your personal information to provide the Services, including to process payments, fulfill orders, arrange shipping, manage returns or exchanges, remember your preferences, create and manage your account, provide customer support, and improve your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional emails, showing relevant offers, or displaying online advertisements for Marley products and services. You may opt out of promotional emails at any time by using the unsubscribe option included in those emails.

Security and Fraud Prevention

We use personal information to help provide a secure shopping experience, authenticate accounts, detect and prevent fraud, investigate suspicious or unauthorized activity, and protect Marley, our customers, and our Services.

Communicating with You

We use personal information to respond to inquiries, provide customer support, send order updates, handle shipping questions, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, resolve disputes, and protect our rights, property, safety, customers, or others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and as described in this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and service providers who perform services on our behalf, such as website hosting, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • With business and marketing partners that help us provide marketing services or display advertisements, where permitted by applicable law.
  • When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as shipping carriers or social media platforms.
  • With affiliates or entities within our corporate group, if applicable.
  • In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
  • To comply with legal obligations, respond to subpoenas, search warrants, or similar requests, enforce our terms and policies, and protect or defend the Services, our rights, and the rights of our customers or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

To help protect, grow, and improve our business, Shopify may also process personal information collected through your interactions with our store, other merchants, and Shopify. In certain circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise privacy rights related to Shopify’s processing.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand how visitors use the Services, improve performance, provide personalized experiences, and support advertising or marketing activities.

You may be able to control cookies through your browser settings. Please note that disabling cookies may affect how some parts of the Services function.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to websites not controlled by Marley, you should review their privacy policies, security practices, and terms. We are not responsible for the privacy, security, accuracy, or content of third-party websites or platforms.

Children’s Data

The Services are not intended for children or individuals who are under the legal age required to purchase our products in their jurisdiction. We do not knowingly collect personal information from children or underage individuals. If you believe that a child or underage individual has provided us with personal information, please contact us using the contact details below so we can review and take appropriate action.

Security and Retention of Your Information

We take reasonable measures to help protect personal information. However, no security system is perfect or impenetrable, and we cannot guarantee complete security. You should avoid sending sensitive or confidential information through unsecured channels.

How long we retain personal information depends on different factors, including whether we need the information to provide the Services, maintain your account, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances:

  • Right to access or know: You may request access to personal information we hold about you.
  • Right to delete: You may request that we delete personal information we maintain about you, subject to applicable exceptions.
  • Right to correct: You may request that we correct inaccurate personal information we maintain about you.
  • Right to portability: You may request a copy of certain personal information we hold about you and, where applicable, request that we transfer it to another party.
  • Communication preferences: You may opt out of promotional emails at any time by using the unsubscribe link included in those emails. Even if you opt out of promotional messages, we may still send non-promotional messages related to your account, orders, or customer service inquiries.

You may exercise applicable privacy rights by contacting us using the details below. We may need to verify your identity before processing your request, as permitted or required by law. We will respond to requests within the timeframe required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to contact your local privacy or data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country or region where you live. When we transfer personal information internationally, we take steps designed to comply with applicable legal requirements for such transfers.

If personal information is transferred from the European Economic Area or the United Kingdom, applicable transfer mechanisms may be used where required, such as recognized contractual protections or other legally approved safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations. When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, please contact us:

Email: support@marleylegacy.com

Mailing Address:
Marley
290 Carlingview Drive
Toronto, ON M9W 5G1
Canada