Returns & Refunds

At Marley, we value our customers and strive to provide exceptional service. Below is an outline of our approach to handling product concerns and returns:

The Returns Process

  1. Any missing or damaged glass products must be reported within 48 hours of receipt.
  2. Send us an email at support@marleylegacy.com. The email must contain:
  3. The Invoice number
  4. Reason for return
  5. Proofs to support your claim. It can be images or videos
  6. Our team will verify the case thoroughly and give decision on the claim in 2-3 business days.

How We Handle Issues

  • Case-by-Case Screening: Each situation is assessed individually to ensure a fair and accurate resolution.
  • Photo Verification: Customers are asked to provide a photo of the product to help determine the issue:

Broken, Missing, or Incorrect Items

  • If an item is received broken, has missing parts, or is incorrect, we:
  • Returns for Small Items: For smaller, low-value items like downstems or bowls, we typically do not require the item to be returned.

Our Commitment

We understand that Hoss customers are loyal fans of the brand. As such, we are dedicated to upholding a high standard of customer service to meet their expectations.

Special Cases
Unusual Returns: In the case of unusual return requests, Marley reserves the right to conduct a secondary investigation before making a final decision.